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Very Besty

Frequently Asked Questions (FAQs)

Got questions? We’ve got answers! Explore our FAQs for all the need-to-knows about shopping the Very Besty way.

What is Very Besty? 💖

Very Besty is a modern online boutique that offers thoughtfully curated women's fashion, accessories, and lifestyle products. We focus on bringing you stylish, comfortable, and high-quality items that reflect your personal taste and elevate your everyday wardrobe. With a passion for excellent service and a commitment to customer satisfaction, we aim to make your shopping experience delightful from start to finish.

What are your domestic shipping rates? 🚚

We offer simple and affordable shipping for customers in the United States. All orders under $100 ship for a flat rate of $4.95, while orders of $100 or more receive free standard shipping. This makes it easy to shop confidently, knowing your shipping cost is predictable and fair.

Do you ship internationally? 🌎

Yes! Very Besty is proud to ship worldwide so customers around the globe can enjoy our collections. Our international shipping rate is a flat rate of $9.95. Please note that customs duties or import taxes may apply and are the recipient's responsibility.

How long does shipping take? ⏱️

We process orders within 1–3 business days, and once shipped, domestic deliveries typically arrive within 5–7 business days. International delivery times vary depending on the destination and customs processing times, so we recommend allowing extra time for global shipments.

What is your processing time? 🛠️

Orders placed on our website are processed within 1 to 3 business days. During peak seasons, holidays, or promotional events, processing times may extend slightly due to higher order volumes, but we always work hard to ship your order as quickly as possible.

How do I track my order? 📦

Once your order ships, you'll receive a confirmation email with a tracking number and a link to monitor your delivery in real time. If you don’t receive the email or have trouble accessing your tracking link, you can always contact us, and we’ll be happy to assist.

Can I return my item? 🔁

Yes, we offer a flexible return policy for most items. Returns are accepted within 30 days of delivery, depending on product eligibility and condition. Returns initiated within the first 7 days may qualify for a full refund, while those between 8 and 30 days may be eligible for store credit. All returns must meet our return guidelines and be processed through our online return portal.

What items are non-returnable? 🚫

Certain items cannot be returned due to health, hygiene, or customization reasons. These include intimates, swimwear, face masks, personalized or custom-made items, and beauty products. Additionally, final sale items and orders shipped internationally are also not eligible for return. Please review product listings carefully before purchasing.

Do I have to pay for return shipping? 💸

Yes, customers are generally responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect item. Return shipping costs are not refundable, and we recommend using a trackable shipping service or purchasing shipping insurance for your protection. In some cases, such as quality issues, we will cover the cost or provide a prepaid label.

How do I start a return? 🔗

To begin a return, simply visit our online Return Portal. You’ll need to enter your order number and the email address used at checkout. If your return is due to damage or an incorrect item, you'll also be prompted to upload a photo. Once approved, you'll receive specific instructions and a return address, which may vary depending on the supplier your item came from.

How long does it take to receive a refund? 💳

Once we receive and inspect your return, refunds are typically processed within 5 to 10 business days. Refunds will be issued to the original payment method used at checkout. If you return your item between 8–30 days after delivery, you’ll receive store credit instead of a refund. We’ll notify you via email once your refund or credit has been processed.

Do you offer exchanges? 🔄

Yes, we’re happy to offer exchanges for eligible items when you need a different size or color of the same product. Exchange eligibility depends on inventory availability and supplier policy. If an exchange isn’t possible, we’ll process your return as store credit to make it easy for you to reorder.

What if my item is damaged? 📸

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos showing the issue so we can resolve it quickly. Depending on the situation, we’ll provide a replacement, refund, or store credit at no additional cost to you.

Can I cancel or change my order? ✏️

If you need to cancel or modify your order, please contact us as soon as possible. We are only able to accommodate changes before your order has entered the processing stage. Once processing begins, we can no longer make changes or cancellations, so don’t delay if you need assistance.

Do you charge sales tax? 🧾

Yes, we charge sales tax where required by law. The tax is calculated at checkout based on your shipping address and local tax regulations. If your area doesn’t require sales tax, it will not be applied to your order. We comply with all state and federal tax collection requirements to ensure transparency and accuracy.

Is my payment information secure? 🔒

Absolutely. Your security is our priority. We use Shopify’s encrypted payment gateway and SSL-certified technology to protect all transactions. We do not store your full credit card information, and your personal data is handled with the utmost care. Shop confidently knowing your information is safe with us.

What payment methods do you accept? 💳

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also pay using Shop Pay, PayPal, and other secure digital payment methods. At checkout, simply choose the method that’s most convenient for you.

Do you offer gift cards? 🎁

Yes! Digital gift cards are available and make perfect presents for birthdays, holidays, or just because. You can choose from multiple denominations, and they’re delivered instantly by email. Our gift cards never expire and can be used on any product in our store.

Are your products true to size? 📏

We do our best to ensure all products run true to size and include a sizing chart on each product page. However, sizing may vary slightly between brands and styles. We recommend checking the size guide and reading any specific sizing notes in the product description.

How do I use a discount code? 💸

To use a discount code, simply enter it in the promo code box at checkout before completing your order. Only one discount code may be used per transaction, and it cannot be combined with other offers unless stated otherwise. If your code isn't working, double-check the spelling and expiration date.

What if I forgot to use my discount code? ⏳

If you forgot to enter a valid discount code at checkout, please email us within 24 hours of placing your order. We’ll do our best to apply the discount retroactively, as long as the code was valid at the time of your purchase.

Can I combine discounts? ❌

We love offering great deals, but only one discount code or promotion can be applied per order. This helps us maintain fair pricing and continue providing high-quality products and services. We recommend choosing the code that offers the best value for your purchase.

Why was my order canceled? ⚠️

In rare cases, we may cancel an order due to item unavailability, payment issues, or suspected fraud. If your order is canceled, you’ll be notified by email with a reason and a full refund if applicable. We recommend reaching out to us if you have any concerns or need help placing a new order.

How do I unsubscribe from emails? 📭

To unsubscribe from our email list, simply click the 'unsubscribe' link at the bottom of any of our marketing emails. You can also contact us if you’d like to be removed from our list manually. Please note that transactional emails (like order confirmations) will still be sent for active purchases.

How do you protect my privacy? 🔐

We take your privacy seriously and follow strict data protection practices. We never sell your information and only share your data with trusted partners when necessary to process your order or enhance your experience. Please review our Privacy Policy for full details.

What are cookies and how are they used? 🍪

Cookies are small text files stored on your device to help personalize your browsing experience and improve site functionality. We use cookies for analytics, shopping cart functionality, and to show you relevant promotions. You can manage cookie settings in your browser or review our Cookie Policy to learn more.

Do you offer wholesale or collaborations? 🤝

Yes! We're always open to new partnerships, influencer collaborations, and wholesale opportunities. If you're interested in working with us, please email hello@verybesty.com with your proposal or inquiry, and our team will follow up promptly.

How can I contact customer service? 📞

Our friendly and responsive customer service team is here to help you with any questions or concerns. You can reach us by email at hello@verybesty.com or by phone at 770-744-4818. We aim to respond to all inquiries within 24–48 business hours, and we’re always happy to assist with product questions, order updates, returns, or anything else you need.

Where is Very Besty located? 📍

We are proud to be based in the heart of Atlanta, Georgia. Our headquarters are located at 3350 Riverwood Parkway, Suite 1900, Atlanta, GA 30339. While we are primarily an online boutique, this location serves as our administrative and customer service hub. We love serving customers nationwide and beyond from our vibrant home base.

Where can I read all your policies? 📚

You can find all our official store policies, including Shipping, Returns, Privacy, Terms of Service, and more, at the footer of our website. We encourage you to review these policies to understand your rights and our procedures before placing an order.